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Research Report

Process Improvement Primer

Resources for simplifying, standardizing, and transforming administrative work

March 31, 2020

Key Insights

Use this resource to identify opportunities to rethink your institution’s existing processes. We detail a five-step process from beginning to end:

  1. Assemble the right people
  2. Map the current state
  3. Collect current-state data
  4. Design the future state
  5. Develop an implementation plan

Insights and best practices for partners

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