To secure increasingly competitive enrollments, colleges and universities need to make the most of every piece of communication students receive between deposit and matriculation. Uncoordinated messages from multiple departments, overly complex words, and unfamiliar jargon can inhibit a student's ability to comprehend and act on emails, letters, handouts, and other written materials.
The Enrollment Management Forum created this toolkit to help enrollment leaders:
- Create a centralized inventory of all student communications sent from various departments from deposit to matriculation
- Streamline student communication timing, methods, and branding by conducting a visual communication audit workshop
- Revise communications for clarity and effectiveness
- Learn more about student texting preferences and best practices
Download the full toolkit or explore each section below.
This resource is part of the Improve Communications from Deposit to Matriculation Roadmap. Access the Roadmap for stepwise guidance with additional tools and research.
Step 1: Conduct a post-deposit communications audit workshop
This resource requires EAB partnership access to view.
Access the tool
Learn how you can get access to this resource as well as hands-on support from our experts through Strategic Advisory Services.
Learn More