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Berkshire Community College (BCC) is fully committed to student success, but students demonstrate unmet support needs: 41% of applicants do not complete enrollment by the first day of classes and 86% require some form of developmental education. From 2010 to 2014, the college experienced a 6% decline in graduation rates.

During strategic planning in 2013, BCC administrators uncovered several key challenges facing students at the college, including fragmented student services, undefined academic pathways, and passive instruction.


Berkshire Community College

  • Rural institution in Pittsfield, Mass.
  • Serves more than 2,100 students
  • Awarded $1.9M in Title III funds in 2015

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Upon winning $1.9 million from the Title III Part A: Strengthening Institutions Program federal grant in 2015, leaders saw an opportunity to invest in process redesign and technology that could address major student challenges and improve student outcomes metrics across the institution.

Grant Funds Secured to Improve Critical Student Outcomes Metrics

Grant funds secured to improve critical student outcomes metrics

Partnership with SSC-Navigate

Berkshire Community College included administrators, staff, and faculty from across campus in the process of selecting a technology partner to help meet strategic goals. Through various onsite meetings, webconferences, and phone conversations, EAB demonstrated how SSC-Navigate integrates academic goal-setting, course selection and scheduling, student-to-advisor communication, and completion support in a single platform to set more students up for successful enrollment, retention, and completion.

BCC leaders saw clear alignment between the Navigate platform, their strategic plan, and the Title III grant priorities.

Achieve Title III priorities through an EAB partnership

In 2015, BCC received Title III award funds for their project The Completion Framework, which focused on enhancing student pathways, support services, and engaged learning at the college. As part of strategic planning goals, and eying federal grant outcomes BCC must meet, administrators began searching for a technology vendor. Although BCC proposed another vendor in their original grant proposal, leaders ultimately chose Navigate due to its alignment with the major student success priorities within the Title III grant.

For example, Navigate enhances student pathways through personalized course or degree planning, coaching and advising, and predictive analytics to provide timely information to faculty and students. This technology platform provides an innovative student support system that allows college personnel to better collaborate and support students in and out of the classroom.

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 During the strategic planning process the student achievement committee recommended a tech-based advising system. After reviewing a few systems we knew Navigate fit our institutional priorities. 

 –Gina Stec, Co-Chair, Strategic Planning Committee and Grants Director


Alignment between BCC's Title III objectives and the pillars of SSC-Navigate

Once administrators made the decision to partner with SSC-Navigate, BCC prepared a simple budget modification request for their federal program officer that described progress made to date, as well as rationale for selecting EAB.

Within a week, the federal program officer approved BCC's request to reallocate Title III funds to the EAB onboarding platform. 

Contact us to see how an EAB partnership can help you achieve Title III priorities